Kathryn Aten reflects on the impact of Katie Witt’s CHDS thesis, “Why We Serve: Public Service Motivation and what the USCIS Mission Means to its Workforce”

By Kathryn Aten Katie Witt’s thesis informs Homeland Security by explaining how policy changes can influence employee public service motivation.1 Witt traces changes in the USCIS mission and alignment between the organization’s and employees’ public service values—beliefs about which behaviors are desirable and what it means to “do good” for society2—concluding that misalignment may generate